Professional Work Experience

Marketing & Digital Media Coordinator

January 2022 - Present

• Create and execute social media strategy across Facebook, Instagram, Twitter, Google and LinkedIn. 

• Manage social media content for all channels, including content creation, captions and engagement. 

• Create and execute a CMS-based website marketing strategy by ensuring copyright 

• Maintains merchandise inventory by checking stock to determine inventory level, anticipating needed supplies, designing, placing and expediting orders for supplies.

• Provides administrative support to ensure efficient operation of the office.

• Take photographs, video, or audio recordings to document events on campus.

• Write and report stories and updates for use online and in print according to the prescribed style guides.

Edward Jones, Tailored Branch Office Administrator

February 2019-July 2020

• Managing 3-4 advisors remotely, partnering with them to increase branch efficiency by maintaining appointment calendars, creating standard operating procedures, and preparing Financial Advisor(s) for client appointments.

• Participated in a department committee that trained new hires and contributed to the growth and development of other associates. Awarded this role within six months of being hired with the company.

• Frequent written and verbal communication with clients, including direct mailings, letters, portfolio reports, and client service phone calls.

• Researched and solved billing and payment inquiries issues, placed supply requisitions and general office tasks based on the branches’ needs. 

• Created compliance-approved marketing ideas that increased business and aided in the promotion of the Financial Advisor(s).

Assist with business development by planning and executing client seminars/professional broadcasts and branch advertising.

Scheduler, SSM Health

March 2016- Present

• Coordinate appointment times for 50-60 patients and medical practitioners per day, scheduling appointments and performing verification according to provider rules and guidelines, documenting service requests. 

• Perform day-to-day administrative functions and general office duties. Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into the system in order to complete the patient registration process in an accurate manner. 

• Listen intently to caller needs to ensure a positive customer experience while responding to and resolving all patient service 

Assistant Manager, American Eagle Outfitters

June 2015-March 2016

•  Increased sales and profit, by setting and creating individual goals for hourly employees. 

• Established sales goals, manage budgets and devise sales forecasts consistently maximizing sales and profits. 

• Interviewed, hired, trained, and developed staff. 

Assistant Manager, Guess Inc.

November 2009 - January 2011

•  Reduced loss of inventory from -27% to -1.3% within one year. 

• Supported sales floor by implementing process improvements and establishing action plans. 

• Developed employee work schedules for a team of 15-20 employees 

• The key point of contact for any inquiries, complaints, and customer service issues.